Delivery Policy
Every arrangement ordered from La Tulipe floral designs is personally hand delivered by us. We offer same-day hand delivery, our cut-off time for same-day delivery is 2:00pm PST Monday - Saturday. Orders received after our cut-off time will be delivered the following day. Please note that we do not make deliveries on Sunday. If you would like to request a specific delivery time, please enter it into the Notes field during checkout. We do our best to accommodate your preferences, but we do not guarantee delivery times. We recommend that you place orders around holidays at least two or three days in advance.
Substitution Policy
In some instances, our photos may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. We will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Return & Refund Policy
La Tulipe stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we offer. If for any reason you are not completely satisfied with the flower arrangement we delivered, simply contact us at (949) 249-1190. To request a refund or replacement, you must contact us within 24 hours of the delivery. We will refund your purchase "OR" replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement at no additional charge to you. Your satisfaction is our primary focus.
